Delivery & Return

Free shipping after meeting the amount
Automatically calculate shipping fee if the amount is not met

Delivery Options Overview

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

At EBuySelect, our mission is to ensure your absolute satisfaction with your purchases. If for any reason you are not satisfied, here are the remedies we can offer:
 
Refund Guarantee:
30-Day Peace of Mind Service:If your order does not arrive within 30 days after placing it, you qualify for our refund guarantee. You can choose either a full refund or free reshipment — it's up to you.
 
Exceptions:
Please note that our refund guarantee does not cover:
- Extended delivery areas: Orders delivered to countries/regions where the estimated delivery time exceeds 30 days. Our shipping policy comprehensively outlines delivery times for each country/region.
- Customer input errors: Inaccurate or incomplete address details provided by the customer leading to non-delivery of goods.
 
Returns and Exchanges:
Easy Returns: Want to return an item? Just contact us within 30 days of receiving your order at [email protected], and we'll arrange the return process within 2-3 working days.
 
Smooth Exchanges: Need a different color, size, or completely different product? We offer free delivery for your exchange order. If the new product has a higher price, we'll ask you to pay the price difference before shipping.
 
If you need to initiate a return or exchange, please email our customer service at [email protected] with your order number, issue details, and product photos if necessary.
 
Please Note:
Returns: You are responsible for arranging and covering the return shipping costs. The specific cost should be determined by the courier service of your choice.
- Exchange shipping: While we offer free delivery for exchanges, the initial return shipping cost will not be refunded.
- If the received product is damaged or incorrect due to our error, EBuySelect will resend the correct or new product at no cost to the consumer.
 
Refund Process:
Upon receiving the returned item, we will inspect it to ensure it meets our return policy standards. If approved, we will issue the refund via the original payment method.
 
Please be aware: It typically takes about 2-5 working days for us to process your return. Once the refund is issued, you will receive an email notification.
 
Additional Support:
Concerned about return shipping costs or have other questions? Our friendly customer support team is here to assist you anytime. We're committed to hassle-free returns and ensuring you incur no loss.
 
Thank you for choosing EBuySelect. We aim to bring joy through our products and peace of mind through our policies.

Need a Help?

FAQs

How to return the product?

Please follow the instructions：

  1. Contact us at [email protected] to determine if you meet the conditions for return
  2. If qualified, customer service will create a return label for you
  3. Send the package according to the guidelines
  4. Cool Gadget receives the package and confirms the product.
  5. Users receive refunds

Note: Refund processing may be delayed during the event.

Do I have to pay to ship the item back?

It depends. The shipping fee can be removed due to product quality problems or wrong products sent, otherwise, the customer has to pay the shipping fee.

When will I receive my refund?

Refunds will be processed within 5 business days after we receive the returned items. Refunds will be processed using the same method that was used to make the payment. The exact time of completion depends on the bank or credit card issuer. Processing times may be extended during the holidays. Please contact us at [email protected] for details.

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Your Return&Refund Policy states that I have to return the product in its original packaging. I no longer have the packaging- can I still return it?

According to the return and refund policy, all items must be returned in their original condition, including the original ebuySelect packaging. Please contact us through the following methods [email protected] Learn more details.